Spencer Ivy Ltd Shipping & Handling
Orders to UK Mainland destinations (Excluding Scottish Highlands) are sent by CityLink free of charge for orders of bikes and accessories over £100. Any orders under £100 will incur a carriage charge of £6.99. Please note our carriers require a signature upon delivery of a parcel. If our carriers are forced to return parcels to us, they may make an extra charge which will be taken into account when refunds are made. If our carriers are authorised to leave a parcel without obtaining a signature, liability for any losses, following delivery falls to the customer.
Please note that our carriers do not deliver to PO BOX addresses. Where deliveries are to be made to addresses other than the card holder's address, we are obliged to follow additional security procedures which, depending on circumstances, may involve a slight delay. If your choice of delivery address is your place of work or business, please include the name of the business/place of work. If change of delivery address is required after a parcel has been despatched, our carriers will make an extra charge (This will vary between £15.00 & £25.00). Where the carriers have to return parcels to us undelivered, this is deemed to be the same as a change of address and subject to additional charges.
Shipping costs to locations outside of mainland UK will be supplied on request. If your delivery address is outside of mainland UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; we advise each customer to contact their local customs office for further information. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
