Returns Policy
All returns must be accompanied by a copy of your receipt or order confirmation and a completed returns which we can forward to you upon request. Please note International customers must declare their item is a return on any accompanying paperwork, or be liable for import expenses. Please let us know if you wish to return your product so we can send you a returns form.
Returns, Refunds and Exchanges:
Spencer Ivy Ltd is a UK based company and complies with UK consumer law including the Distance Selling Regulations act. By placing an order the buyer reserves the right for exchange or refunds under the below conditions set by our return policy. This means shopping with us is safe and regulations expressing our adherence to these standards are designed to protect you when purchasing our products We offer a flexible 7 day returns policy and are happy to accept returned items for refund or exchange should you have had a change of heart or received damaged or faulty goods. Refunds for unwanted items are subject to a minimum processing fee of £30.00 which will appear on your invoice as a handling fee. If an item was pre-ordered from an out of stock listing, Spencer Ivy Ltd reserves the right to retain the deposit, however this shall be met at the discretion of the seller and handled upon the merit of the purchase.
To qualify for a refund or an exchange, all instances will be subject to the individual merit of the case at hand and comply with the following standards set by the seller:
- Contact is established before you make a return.
- Goods must be returned within 7 days after the date of purchase.
- All the goods must be in original packaging and must not be fitted or used.
- The customer is fully responsible for ensuring the goods arrive back in good condition
- All items are subjected to thorough testing and evaluation (with stringent pre delivery inspection and assembly guidelines) before being seen fit as to road and customer worthy.
- Call and notify Spencer Ivy Ltd should any issues arise. If no communication is established Spencer Ivy Ltd will consider the products as being of satisfactory quality and fit for their purpose and may not accept any rejection or cancellation at a later date.
- The customer is fully responsible for assuming the cost of re-delivery. Should you be unable to source a delivery agent, we can arrange collection at your request
All returns should be made to the following address:
Spencer Ivy
15 Pennyfields
Docklands
London
E14 8HP
We do not accept any responsibility for items lost or damaged on return regardless of the method used. It is therefore your responsibility to ensure safe transit.
Returns, Refunds and Exchanges:
Spencer Ivy Ltd is a UK based company and complies with UK consumer law including the Distance Selling Regulations act. By placing an order the buyer reserves the right for exchange or refunds under the below conditions set by our return policy. This means shopping with us is safe and regulations expressing our adherence to these standards are designed to protect you when purchasing our products We offer a flexible 7 day returns policy and are happy to accept returned items for refund or exchange should you have had a change of heart or received damaged or faulty goods. Refunds for unwanted items are subject to a minimum processing fee of £30.00 which will appear on your invoice as a handling fee. If an item was pre-ordered from an out of stock listing, Spencer Ivy Ltd reserves the right to retain the deposit, however this shall be met at the discretion of the seller and handled upon the merit of the purchase.
To qualify for a refund or an exchange, all instances will be subject to the individual merit of the case at hand and comply with the following standards set by the seller:
- Contact is established before you make a return.
- Goods must be returned within 7 days after the date of purchase.
- All the goods must be in original packaging and must not be fitted or used.
- The customer is fully responsible for ensuring the goods arrive back in good condition
- All items are subjected to thorough testing and evaluation (with stringent pre delivery inspection and assembly guidelines) before being seen fit as to road and customer worthy.
- Call and notify Spencer Ivy Ltd should any issues arise. If no communication is established Spencer Ivy Ltd will consider the products as being of satisfactory quality and fit for their purpose and may not accept any rejection or cancellation at a later date.
- The customer is fully responsible for assuming the cost of re-delivery. Should you be unable to source a delivery agent, we can arrange collection at your request
All returns should be made to the following address:
Spencer Ivy
15 Pennyfields
Docklands
London
E14 8HP
We do not accept any responsibility for items lost or damaged on return regardless of the method used. It is therefore your responsibility to ensure safe transit.
